Driver Safety Policy

This Driver Safety Policy outlines GoSplit's commitment to maintaining a safe platform for all drivers and passengers. As a driver on GoSplit, you play a critical role in upholding these safety standards and creating a secure ride-sharing community in Pakistan.

1. Our Safety Commitment

GoSplit is committed to:

• Maintaining a safe and secure platform for drivers and passengers
• Providing clear safety guidelines and expectations
• Promptly investigating safety concerns and complaints
• Taking decisive action against users who violate safety standards
• Continuously improving our safety features and processes
• Complying with all applicable Pakistani safety and transport regulations

2. Driver Verification and Eligibility

2.1 Verification Requirements

Before you can post rides on GoSplit, you must complete our verification process. This includes:

• Valid Pakistani CNIC (National Identity Card) with recent photograph
• Valid Pakistani driving licence appropriate for your vehicle
• Vehicle registration certificate/card
• Photographs of your vehicle (front, rear, and side views)
• Proof of valid motor vehicle insurance
• Phone number verification via OTP
• Any other documentation GoSplit reasonably requires for safety and fraud prevention

2.2 What Verification Means

2.3 Eligibility Criteria

You are eligible to drive on GoSplit if you:

• Are at least 18 years old
• Possess a valid Pakistani driving licence appropriate for your vehicle
• Have a valid registered vehicle that is roadworthy and legally compliant
• Maintain valid motor vehicle insurance
• Have not been prohibited from driving by any court or authority
• Do not have a history of serious traffic violations or criminal convictions
• Can provide accurate and truthful information

2.4 Continuous Verification

Your verification status is ongoing. You must immediately notify GoSplit if:

• Your driving licence expires, is suspended, revoked, or restricted
• Your vehicle registration expires or is cancelled
• Your insurance policy expires, is cancelled, or lapses
• Your vehicle is involved in a material accident
• Your vehicle becomes unsafe or unroadworthy
• You are prohibited from driving by any court or authority
• Any information you provided to GoSplit becomes inaccurate
• You experience significant changes in circumstances that affect your eligibility

3. Vehicle Safety Standards

3.1 Vehicle Requirements

Your vehicle must meet the following standards at all times:

• Legal Registration: Vehicle must be legally registered in Pakistan with current registration documents
• Roadworthiness: Vehicle must be in safe, roadworthy condition fit for passenger transport
• Maintenance: Vehicle must be regularly maintained and mechanically sound
• Safety Equipment: Vehicle must have all legally required safety equipment (seat belts, emergency lights, first aid kit, warning triangles, etc.)
• Insurance: Vehicle must carry valid motor vehicle insurance as required by Pakistani law
• Cleanliness: Vehicle interior must be clean and free of offensive odors
• Capacity Compliance: You must not carry more passengers than legally permitted for your vehicle
• No Safety Defects: You must not knowingly operate a vehicle with material safety defects

3.2 Safety Equipment Checklist

Before each ride, verify your vehicle has:

3.3 Regular Maintenance

You are responsible for maintaining your vehicle in safe condition. This includes:

• Regular oil changes and fluid checks
• Tire condition and pressure checks
• Brake system inspection
• Annual vehicle inspection (where required by law)
• Immediate repair of any safety issues

4. Driver Conduct Standards

4.1 Safe Driving Practices

As a GoSplit driver, you must:

• Comply with all traffic laws and road regulations
• Maintain a defensive driving attitude and adapt to road conditions
• Avoid aggressive honking, gestures, or confrontations with other drivers
• Drive at safe speeds appropriate for road and weather conditions
• Keep your hands on the wheel and focus on the road
• Avoid distracting activities while driving
• Take regular breaks on long journeys to prevent fatigue
• Adapt your driving to weather and visibility conditions

4.2 Prohibited Driving Behaviors

You must NOT:

• Drive while under the influence of alcohol, drugs, or any impairing substance
• Drive while impaired by medication that affects alertness or judgment
• Drive while fatigued or sleepy
• Use mobile phone while driving (except via hands-free system)
• Engage in road rage or aggressive driving
• Smoke, consume food, or engage in distracting activities while driving
• Drive recklessly or exceed speed limits
• Knowingly violate traffic laws
• Permit an unauthorized person to drive

4.3 Professional Behavior

You must maintain professional and courteous behavior with passengers:

• Greet passengers in a polite and respectful manner
• Follow the agreed route or discuss any changes before proceeding
• Allow passengers to provide destination details and preferences
• Respect passengers' privacy and personal space
• Do not make unsolicited personal comments or ask sensitive questions
• Maintain appropriate conversation boundaries
• Avoid discussing sensitive topics (politics, religion, etc.) unless the passenger initiates
• Be respectful of passengers' time and preferences
• Accept payment as agreed without dispute

4.4 Harassment and Discrimination

You must NOT:

• Harass, threaten, abuse, or discriminate against any passenger
• Make unwanted sexual advances or engage in sexual harassment
• Discriminate based on race, ethnicity, religion, gender, age, or disability
• Make offensive comments or jokes about protected characteristics
• Create an unsafe or hostile environment
• Violate a passenger's physical boundaries or consent

5. Passenger Safety and Privacy

5.1 Passenger Verification

Before starting a ride, you should:

• Confirm the passenger's name matches their GoSplit profile
• Ask the passenger to confirm the vehicle type and license plate
• Generate and share the ride OTP with the passenger at pickup
• Trust your instincts - if something feels unsafe, you may decline the ride
• Cancel the ride and contact GoSplit if you have safety concerns

5.2 Privacy and Data Protection

You must protect passenger privacy:

• Do not share passenger phone numbers, addresses, or personal information
• Do not take photographs or videos of passengers without explicit consent
• Do not discuss passenger details with other drivers or on social media
• Do not access passenger data beyond what is necessary for the ride
• Maintain confidentiality of all passenger information
• Comply with all data protection laws and GoSplit's Privacy Policy

5.3 Passenger Belongings

• Do not access or touch passenger belongings without permission
• Report any forgotten items to GoSplit immediately
• Do not keep or dispose of lost belongings
• Assist passengers in locating their items after rides when reasonable
• Do not be held responsible for lost or stolen passenger items

6. Health and Hygiene

6.1 Vehicle Hygiene

You must maintain high hygiene standards:

• Keep your vehicle clean - both exterior and interior
• Regularly vacuum and clean seats
• Wipe down door handles, armrests, and high-touch surfaces
• Ensure windows are clean and unobstructed
• Remove any trash or debris after each ride
• Address any odors (smoke, strong perfume, food) that may be offensive
• Maintain appropriate temperature and ventilation

6.2 Personal Health and Safety

You must not drive if you:

• Are experiencing contagious illness symptoms (fever, cough, difficulty breathing)
• Have active skin conditions that may be contagious
• Are impaired by medication or illness affecting driving ability
• Are experiencing severe fatigue or health crisis

7. Accident and Incident Reporting

7.1 Immediate Actions After an Accident

If you are involved in any accident during a ride:

• Safety First: Ensure all passengers and yourself are safe
• Emergency Services: Call police (15) or emergency services if anyone is injured
• Notification: Immediately notify GoSplit of the accident
• Documentation: Exchange information with other parties involved
• Photos: Take photos of vehicle damage, accident scene, and other vehicles involved (if safe to do so)
• Witnesses: Collect contact information from witnesses
• Police Report: Obtain a copy of any police report filed

7.2 Reporting Procedures

You must report accidents or incidents to GoSplit within 24 hours. Include:

• Date, time, and location of the incident
• Description of what happened
• Names and contact information of other parties involved
• Information about any injuries
• Police report number (if filed)
• Insurance claim information
• Photographs of damage or scene
• Witness contact information

Contact GoSplit at: ride.gosplit@gmail.com

7.3 Dangerous Situations

If you experience any threatening or dangerous situation:

• Immediately end the ride if you feel unsafe
• Move to a safe location or a public area
• Contact police (15) if threatened or in danger
• Contact GoSplit immediately after securing your safety
• Provide full details of the incident

8. GoSplit Safety Features

8.1 Available Tools

GoSplit provides several safety tools for drivers:

• OTP System: Generate one-time PIN to verify passenger identity at pickup
• Trip Tracking: Passenger can share your location with emergency contacts
• Driver Ratings: Passenger ratings help build your reputation and trust
• Incident Reporting: Report safety concerns directly through the app
• Driver Support: Contact GoSplit support team for assistance
• Review and Appeal: Contest ratings or complaints that you believe are unfair

8.2 Rating System

Passengers rate drivers on a scale of 1-5 stars. Your rating affects:

• Visibility in passenger search results
• Likelihood of ride acceptance
• Continued platform access

You may lose platform access if your rating falls below 4.6 stars or if you accumulate multiple safety complaints.

9. Violations and Enforcement

9.1 Safety Violations

Violations of this Safety Policy may result in:

• Warning notice from GoSplit
• Temporary account suspension (24 hours to 30 days)
• Requirement to complete safety training
• Permanent account termination

9.2 Immediate Termination

The following violations will result in immediate permanent account termination:

• Driving under the influence of alcohol or drugs
• Sexual harassment or assault of a passenger
• Violent behavior or threats
• Operating a vehicle without valid insurance
• Operating a vehicle without valid driver's license
• Discrimination based on protected characteristics
• Criminal activity
• Multiple serious safety violations

9.3 Appeals and Review

If your account is suspended or terminated for safety reasons, you may:

• Submit a formal appeal to GoSplit within 7 days
• Provide additional context or evidence
• Request independent review of the decision

GoSplit will review your appeal and respond within 14 days with a decision.

10. Compliance and Responsibility

As a GoSplit driver, you acknowledge that:

• You have read and understood this Safety Policy
• You are responsible for complying with all safety standards
• You must maintain a valid driving license, vehicle registration, and insurance
• You are responsible for determining regulatory requirements in your jurisdiction
• You agree to immediately report any safety concerns or violations
• You understand violations may result in account suspension or termination
• You comply with all applicable Pakistani laws and regulations

11. Contact and Support

For questions about this Safety Policy or to report safety concerns: